Providing customers with great, flexible services – it is the Weatherchem promise. What does that mean for customers? It means that the company's focus is and will always be on customers, and how Weatherchem can best serve their needs. This is a shared philosophy among the teams at Mold-Rite, Stull and Weatherchem and it enables them to continue to seamlessly unite their three companies to provide customers even greater value.

Many may wonder how this can be achieved. Simply put, Weatherchem makes a promise and then delivers on it. No matter if it is a promise of a return phone call or to provide customers with an on-time delivery.

Meet the Team

Get to know the dedicated, talented, expert customer service team. Chances are, some of these friendly faces are already known.  However, since individual customer service professionals are assigned to all clients, some may not have had the opportunity to introduce themselves. Their flexibility, knowledge and responsiveness are unmatched in the industry and ensure Weatherchem's commitment to never letting the client down. This starts with the belief that the inside sales team is an extension of both, the company and the customer.

"We work with everyone on our team to meet every request, exploring all of the options available to delight our customers", notes Virginia Smith, Sr. Manager Inside Sales & Distribution at Stull Technologies. "We pride ourselves in the relationships we develop with our customers", adds Smith.

Excellence in Action

Great relationships with customers are only half of what makes this a great team. Throughout the organization, these team members are known for their focus not only on customer needs, but also on how their decisions may affect others. One recent example occurred when an order that had been placed on November 20th for two cases of lined caps had to be shipped more urgently than originally planned. With only four days to complete the order, the Inside Sales Representative worked in collaboration with the Production Manager and the request was accommodated.  More importantly, no other orders were delayed in the process.

Kerry Bushey, Inside Sales Manager at Mold-Rite Plastics notes, "We have the flexibility to get orders processed and out the door."

Saying "Yes"

Weatherchem takes great pride in the fact that they can say "yes" to customer requests when many others may not. They approach all that we do with integrity, creativity, and knowledge and make sure that they do this in a fun and safe way. This approach lead to  recognition of Weatherchem as one of the 99 Best Places to Work  in Northeast Ohio three times in the past four years as named by the Employers Resource Council.

"Knowing that we've exceeded our customers expectations fuels our drive for excellence", adds Matt Baker, Customer Service Manager at Weatherchem.

In 2013 the Weatherchem promise to its customers remains unchanged –unlimited packaging solutions combined with unparalleled flexible services.